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Privacy Policy

Privacy   

By registering as a Member and agreeing to the terms and conditions of this Agreement, you are also agreeing to the terms of Mine Astro's Privacy Policy available at privacy policy   

Legal requirement to disclose   

Mine Astro may disclose Member information including personal information if Mine Astro reasonably believes that disclosure

(i) is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority,

(ii) would potentially mitigate Mine Astro's liability in an actual or potential lawsuit,

(iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity,

(iv) to enforce this Agreement (including, but not limited to ensuring payment of fees by Members), or

(v) as may be required or necessary to deter illegal behavior (including, but not limited to, fraud).   

Copyright policy   

Mine Astro respects the intellectual property of others, and we ask our users to do the same. Mine Astro may, in appropriate circumstances and at its discretion, terminate the account or access of users who infringe the intellectual property rights of others.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Mine Astro's Customer care the following information:     

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;     
  • a description of the copyrighted work that you claim has been infringed, including the URL (web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.     
  • a description of where the material that you claim is infringing is located on the Site, including the URL. your address, telephone number, and email address.     
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.     
  • a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.   
Limited license   

Mine Astro grants Member a limited, nonexclusive, revocable right to use the Sites provided that Member does not copy, modify, create a derivative work of, reverse engineer or otherwise attempt to discover any source code thereof, and provided further that you remain fully compliant with all terms and conditions of this Agreement and all other policies referenced herein or otherwise made available on the Sites.   

indemnification   

Member shall defend, indemnify and hold Mine Astro, its affiliates and its and their officers, directors, employees, consultants, representatives and agents (collectively, the 'Indemnified Parties') harmless from any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against an Indemnified Party related to:

(a) any breach of any representation, warranty, covenant or agreement made or to be performed by Member according to this Agreement;

(b) Member's refusal to pay for services provided by any Expert;

(c) any content Member submits, posts or transmits through a Site and/or the Expert Platform or otherwise provided by Member; and

(d) Member's use of any Site and/or the Expert Platform. This section shall survive expiration or termination of this Agreement.   

No assignment   

You shall not assign your rights or obligations pursuant to this Agreement, in whole or in part, whether voluntarily or by operation of law, without the prior, written consent of Mine Astro. Any purported assignment without the prior written approval of Mine Astro will be null and void and of no force or effect.   

Miscellaneous   

Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound. This Agreement shall be interpreted only in accordance with the laws of the India (excluding any rules governing choice of laws), and any legal proceeding arising out of this Agreement will occur exclusively in the courts located in New Delhi, India. This Agreement will be binding and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto. This Agreement (and the policies referenced herein and incorporated by reference) constitutes the entire agreement between Mine Astro and Member with respect to the subject matter hereof, and Member has not relied upon any promises or representations by Mine Astro with respect to the subject matter except as set forth herein. Persons and entities who live in a territory that is prohibited by law, regulation, treaty or administrative act from entering into trade relations with the India are not permitted to use or access the Expert Platform or the Sites.   

No amendment to this Agreement will be effective unless made in writing. The paragraph headings herein are solely for the sake of convenience and will not be applied in the interpretation hereof. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.   

Privacy policy   

Welcome to www.MineAstro.in's Expert Privacy Policy. This Privacy Policy applies to you if you are a Member, Expert or other visitor to Mine Astro’s expert services platform ('Mine Astro's Expert Services Platform') made available at www.www.MineAstro.in or Other B2B solutions, mobile applications and websites powered by Mine Astro or Netway ('Mine Astro's Expert Services Site') and at other third party websites. Members, Experts and all other visitors to Mine Astro's Expert Services Site and/or Mine Astro's Expert Services Platform are referred to in this policy as 'you' or an 'Expert Services Visitor'. This Privacy Policy applies regardless of whether you are using a computer, a mobile device or any other device to visit Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform.   

You are considered to be a 'Member' if you register to be a member on Mine Astro's Expert Services Platform and your member application is accepted. You are considered to be an 'Expert' if you complete the expert application on Mine Astro’s Expert Services Platform and your profile has been activated by Mine Astro. Please note that this Privacy Policy applies to all Expert Services Visitors regardless of whether or not such visitor is a Member or an Expert.   

This Privacy Policy explains how Mine Astro may collect, use, and disclose 'Personal Information' and other information we obtain via Mine Astro’s Expert Services Site and via Mine Astro’s Expert Services Platform.   

Personal Information Defined. Mine Astro considers 'Personal Information' to include information that alone or when in combination with other information may be used to readily identify or contact you, such as: name, address, email address, or phone number. Mine Astro does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
Use and Acceptance. By using Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, you agree to this Privacy Policy. If you do not accept this Privacy Policy, you must not use Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform.
New Uses of Personal Information and Other Information. From time to time, Mine Astro may use Personal Information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, Mine Astro will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.   

What information do we collect from expert services visitors and how do we collect such information?   

Communications with Experts and Members. If you engage in a communication with an Expert or a Member using Mine Astro’s chat, email, voice or other communication products or services made available to you by Mine Astro via Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via Mine Astro’s communication products or services, you consent to Mine Astro collecting and processing such information for the purposes outlined in this Privacy Policy. Mine Astro maintains transcripts ('Transcripts') of chats, emails and other written communications conducted between you and any Expert or Member using Mine Astro’s products and services. Mine Astro may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain recordings of voice communications ('Recordings') between you and any Expert or Member.

Communications with Mine Astro. If you engage in a communication with Mine Astro related to Mine Astro’s Expert Services Platform or Mine Astro’s Expert Services Site using Mine Astro’s chat, email, voice or other communication products or services made available to you by Mine Astro, or if you engage in a pre- or post-interaction survey ('Survey') related to any such communication, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via Mine Astro’s communication products or services, you consent to Mine Astro collecting and processing such information for the purposes outlined in this Privacy Policy. Mine Astro maintains Transcripts of communications that are conducted between you and Mine Astro. Mine Astro also maintains copies of Surveys and Mine Astro may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain Recordings of voice communications between you and Mine Astro.

Browser Information and Usage Information. We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from Mine Astro’s Expert Services Site and Mine Astro’s Expert Services Platform such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. If the Expert Services Visitor is using a mobile or other portable device to visit or access Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, we may collect hardware information related to the device used by the Expert Services Visitor. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. If so, Mine Astro’s Expert Services Site, Mine Astro’s Expert Services Platform or certain communication tools, or other features or functions offered as part of Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, may not be available to you.

Member Account. In order for a visitor to use many of the features or offerings on Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, the visitor may be required to open a member account and provide Personal Information. Many services require payment of a fee. Before using pay services, the Member would be required to provide payment information via the members account. Mine Astro uses a third party credit card processor to process and store credit card information submitted via the Member’s account. Mine Astro may allow Expert Services Visitors to sign in to Mine Astro’s Expert Services Platform and/or enroll as a Member by using the sign-in credentials used by such visitor on a third party social media website (e.g., Facebook). By signing in or enrolling using the third party website’s credentials, the Expert Services Visitor consents to Mine Astro collecting and maintaining the information provided via such third party website. Mine Astro is not responsible for the privacy practices of any third party website.

Requests for Information, News and other Content. When you sign up to become a Member or an Expert, you may sign up to receive information, news and other content related to new and existing products and services related to Mine Astro’s Expert Services Site, Mine Astro’s Expert Services Platform and events and other information related to Mine Astro that may be of interest to you. You may also sign up to receive information, news and other content from third parties whose services and/or products we believe may be of interest to you. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information.

Technical Support Requests. If you need technical support related to Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, you will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.

Promotions. From time to time, we may offer promotions on Mine Astro’s Expert Services Site or via Mine Astro’s Expert Services Platform. If we do, and if you wish to participate, you may be required to provide Personal Information, such as contact information and other information. We maintain such information.

Expert Services Applicants. If a visitor wishes to apply to be an Expert on Mine Astro’s Expert Services Platform, the visitor will be required to submit Personal Information as requested. Any information supplied by or on behalf of a visitor for purposes of becoming an Expert may be maintained by Mine Astro’s as well as third party affiliates and other third parties. Please note that Mine Astro may have additional privacy terms that apply to Expert applicants. Such terms will be made available when an applicant applies to be an Expert or when an applicant otherwise accesses his or her account.

Cookies. Mine Astro’s services use cookies and other similar technologies such as pixel tags to collect and store information that is generated automatically as you use the services, including your preferences and anonymous usage statistics. Browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If a browser is set to refuse cookies, it is possible that some of the functionality offered by Mine Astro will not be available or will not work as effectively for you.   

How does Mine Astro use and disclose  information in collects from Mine Astro users ?   

Transcripts, Surveys and Recordings. Mine Astro may access and use Transcripts, Surveys and Recordings for purposes of performing or delivering a service to an Expert Services Visitor, providing maintenance or support services for an Expert Services Visitor, for training and quality assurance purposes, for purposes of investigating any claim made by or related to an Expert Services Visitor, for purposes of improving our services and/or for other lawful purposes. Third-party service providers retained by Mine Astro to perform services on behalf of Mine Astro may also have access to Transcripts, Surveys and Recordings for purposes of performing or delivering a service to Mine Astro, providing maintenance or support services, for training and quality assurance purposes, for purposes of investigating any claim made by an Expert Services Visitor or related to an Expert Services Visitor’s use of the services, for purposes of improving our services and/or for other lawful purposes. Experts with whom a Member or other Expert Services Visitor communicates have access to the Transcripts and Recordings between them. Mine Astro has no control over the privacy practices of such Experts. You are encouraged to verify the privacy practices of Experts before you communicate with them.


Browser Information and Cookies. We use browser information, cookies and pixel tags to determine whether a communication service or marketing material should be deployed on your browser when you are visiting Mine Astro’s Expert Services Site or using Mine Astro’s Expert Services Platform. We may also use browser information, cookies and pixel tags: to determine how you arrived at Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes.


Aggregate Information. We may aggregate information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes.


Third Parties. Mine Astro does not sell, trade or rent Personal Information provided by you in any Transcript, Survey or Recording for direct marketing or any other purpose, except as provided in this Privacy Policy or with your permission. Except as described in this Privacy Policy, Mine Astro does not divulge the content of Transcripts, Surveys or Recordings to third parties or vendors performing services on behalf of Mine Astro. If you accessed Mine Astro’s Expert Services Site or Mine Astro’s Expert Services Platform via a third party website, you may be subject to terms and conditions that apply to that third party website. As mentioned below, Mine Astro is not responsible for the privacy practices of any third party including the Experts. Mine Astro uses third party data facilities and other third party service providers to perform services that are routinely handled by such providers. Such providers may store and, if applicable, process Personal Information and non-Personal Information in keeping with the service that they provide.


Legal Reason to Disclose. Mine Astro may disclose your information including Personal Information if:

(i) Mine Astro reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority,

(ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit,

(iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use or our agreement with an Expert Services Visitor,

(iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities (including any claim that a Member did not authorize charges incurred via Mine Astro’s Expert Services Platform or via Mine Astro’s Expert Services Site), or

(v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

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