Member shall ensure that all credit card and payment information presented by Member is accurate and correct and kept updated at all times and that Member is fully authorized to use such credit card and payment information for purposes of paying for services made available via the Expert Platform.
Member is solely responsible for paying all fees incurred for the use of the Expert Platform, including each Transaction under the Member's account. Member shall also be responsible to reimburse Mine Astro for any expenses incurred by Mine Astro to collect fees, including but not limited to any fees resulting from incorrect credit card information or fees incurred under a Member's account disputed in violation of this Agreement.
A Member may make payments by charging the fees to the credit or debit card or the Paypal account on file. Each Member hereby expressly authorizes payments for all fees for each Transaction occurring under the Member's account. Additionally, Member will deposit amounts as reserved funds as part of the Member Accounts calling cards. Deposits may be made via a credit or debit card or Paypal account. Fees will then be deducted from the reserved funds also known as calling cards as incurred, either as services are rendered, or promptly after a session with an Expert ends. The reserve funds or calling cards feature is offered by Mine Astro to Members for their convenience. Mine Astro reserves the right to charge an administrative fee of up to Rs.250.00 or $USD 5.00 per month on calling packs that are not consumed within a thirty day validity. Please refer to Mine Astro policies for further details.
Mine Astro will use reasonable efforts to process the payments due from the Member according to the terms agreed upon between Member and an Expert within thirty (30) days after the end of the calendar month in which the transaction occurred.
Member is obligated to report to Mine Astro in cases when he or she was billed directly by an Expert (i.e. not through Mine Astro). Such report should include a description of the service that was rendered by the Expert and the price charged.
Time charges to Members are based on increments of a minute or sessions of minutes as measured on Mine Astro's servers. Charges to Members are rounded up so that any part of a minute is considered a full minute or any part of a session is considered a full session of time charges. Mine Astro's billing system is not fault-free; therefore Mine Astro shall not be liable for any problems, miscalculations or malfunctions in processing the payments owed by the Member. If the Member thinks that a mistake has occurred he or she may send his or her complaint via our customer care.
While Members are solely responsible and liable for all uses of the Expert Platform (including, but not limited to, the selection of Experts, communications with Experts and fee arrangements with Experts), and while Members assume the risk that any communications with an Expert may or may not address a Member's questions or otherwise be satisfactory, relevant or acceptable to the Member, in certain limited circumstances Mine Astro may elect to refund a payment made by a Member for a communication session with an Expert.
